Basic population classification for 2B companies to do community operations Quite simply, the purpose of 2B companies as a community is ultimately to ws number list be responsible for their own performance growth. At this time, we actually need to do a simple ws number list analysis of our own business form and target customers.
My own commonly used customer classification method is to distinguish according to the customer's life cycle & life cycle value: 1) Potential customers ws number list This type of customer belongs to the newly established alliance, and hopes to better understand the product, and is still in the process of determining the intention. There may be some product problems that need to be consulted, or they also hope to see cases used by other customers. It is common to ws number list build groups for such customers, most of which are PLG products or the stage of acquiring seed customers in the early stage of product development. For example, the community we are currently operating is mainly for customer education.
2) Customers who have completed transactions Most ws number list of the customers who have completed the transaction are mainly customer service groups. There will be customer service staff in shifts who are responsible for answering user questions and basic product ws number list teaching. This can focus on solving problems such as customer service efficiency.