Booking Policy
Online Booking
This easiest way to nook your appointment with us is via our online booking system >
This software allows you to search ,preferred and availability .
The service is available 24/7 so you have easy access to our diary around the clock Lory "s availability is not available to book via this method ,as these booking are by special appointment only .In this case ,please use any of the methods of booking below .
.
By phone
You can also make your appointment by calling the salon on 07448171170 ,
Please be aware that if we are serving a guest or the salon is closed we may not be able to take your call.
Please leave the message in this case ,with your contact details we will respond asap
Social media and email
During salon hours we will also respond to private messages via Facebook , Instagram, Tik Tok Google or email .
Please note that for all our booking services ,we are unable to provide a quote for colours or another services from photograph on messenger .
We pride ourselves on giving you a full consultation (which is free 10 min )to discuss hair history, required target look length for colour budget and check that all important conditions will allow.
We can also ascertain the length of time required to get you there and book you in .
An allergy test may also be required .
Confirmation
When you have made your appointment you will receive a confirmation by email ,You will also be reminder 24 hours prior and on the morning af the appointment .
Cancellation Policy
If you are unable to attend your appointment ,we would appreciate 48 hrs notice.is this not possible , Any notice is better than none at all
Appointment Time
Please arrive on time for your appointment ,if you arrive early ,please come in .you can enjoy one of our drinks while you wait.
Allergy Testing
If you are having a colour with us ,you MUST have an allergy test .There are NO exception .
The test takes 2 minutes , you do not need appointment for one .
Must be earlier than 48 hrs prior to our colour appointment ,Valid for 1 year ,unless you have had a change in medical history or vaccine .
Allergy Test from other salon is not valid .
if you do not have an allergy test ,your appointment will be cancelled .We will call you to reschedule if you spot you have not had one .
The colour Brand is Wella , ilumina ,koleston Perfect ,Colour Touch, Blondorplex and XP100
Complain Procedure
We strive to give the very best services to our guest. .If you do not feel this was achieved ,or even if you"re just not sure you opted for the best look ,please contact us within 2 days from your appointment .We can help you directly ,if there is a problem and will do our very best to get your smiling again . We would appreciate you give us that change prior to leaving a poor review or resorting to social media .
Please Contact Lory if you have any concerns regarding your appointment .
If you have any suggestions for improvements or rather speak to the Salon Owner in confidence,please do so by emailing hairstylistlora@gmail.com or by calling the Salon and asking for Lory
The Salon has camera CCTV in operation images are being recorded can provide the type of protection you need .